Bylaw Enforcement

By-law enforcement truck

Municipal Law (By-law) Enforcement 

The Planning and Community Development Department includes Municipal Law (By-law) Enforcement services. Town by-laws are enforced by one full time Municipal Law Enforcement Officer. The Town Chief Building Official supervises Municipal Law Enforcement.

The goal of Municipal Law Enforcement (MLEO) is to help people understand and follow our by-laws through information, education and voluntary compliance. When by-laws are not followed, the MLEO takes appropriate action such as laying charges under the provisions of the Town By-laws Enforcement. Action may also include direct enforcement where the Town may remove or resolve a non compliance at the property owner’s expense.

Read our Municipal Law Enforcement Policy and Procedure Manual for more information.

The By-law Enforcement services provide both proactive and reactive levels of by-law enforcement services to the residents of the Town of Penetanguishene.

Reactive Enforcement

Primarily, reactive enforcement means responding to written complaints as they are submitted by members of the public and/or staff and Council.

All by-law complaints from the public, staff and members of Council shall be made in writing by the complainant on the By-law Complaint Form. This is a standardized form that must be complete and contain detailed information about the alleged breach, and be signed by the complainant. These complaint forms are also available by mail or can be picked up and filled in at the Town Hall.

Proactive Enforcement

Proactive enforcement involves your own initiative for issues involving the health and safety of the residents and visitors of the Town of Penetanguishene as well as by-law contraventions that are deemed detrimental to the overall image of the Town.

How to Make an Inquiry or Complaint

  • View the Inquiry/Complaint Form
  • In person at the By-law Division at Townhall, Monday to Friday from 8:30 a.m. to 4:30 p.m.
  • By telephone at 705-549-7453, ext. 220

Complaints are required in writing to alleviate frivolous complaints where one neighbor is feuding with another. We require a signature to protect the Town from being accused of discriminating against a citizen. Personal information including the complainant’s name is kept confidential, however, if the matter goes to court, the complainant could be called to testify and give evidence to substantiate the Town’s position.

Traffic and Parking By-law/Animal Control Services

For the enforcement of Traffic/Parking By-laws or Animal Control Services (excluding animal noise complaints and licensing of dogs), visit:

For Immediate Assistance

If immediate assistance is needed outside of business hours, contact the Ontario Provincial Police Southern Georgian Bay Detachment at 1-888-310-1122. Please note that the Ontario Provincial Police Service responds to calls on a priority basis and response times for by-law related concerns may be delayed.

Complaints concerning loitering, trespassing, noise related to domestic disputes, vandalism, or other possible criminal activity should be directed to the Ontario Provincial Police Southern Georgian Bay Detachment.