Town of Penetanguishene offers Municipal Services by appointment only, effective January 4, 2022

Posted on Wednesday December 22, 2021
Business (67)

(Penetanguishene) - In consultation with the Chief Medical Officer of Health, the Town of Penetanguishene has made the conscious decision to operate all Town Facilities by appointment only, effective January 4th, 2022 at 8:00a.m.

These measures are being taken in response to the rapid increase in COVID-19 transmission, the threat on the province's hospital system capacity, and the increasing risks posed to the public by Omicrom COVID-19 variant.

“It is important that we set an example as a municipality and continue to do our part in reducing the spread of COVID-19” says Mayor Doug Leroux. “Staff will continue to be available for residents and are happy to help residents navigate services online or over the phone. Operating by appointment simply means that our services are safer for the community, and we are doing our part in limiting the spread.”

How to Make an Appointment:

Planning, Building and By-law: 705-549-2673

Public Works: 705-549-7992

Museum Tours: 705-549-2150

All other matters: 705-549-7453

If an appointment is not made, there is no guarantee that your request will be fulfilled when you arrive in person.

Facility Hours for Each Location:

The Town Hall: 8:30AM -4:30PM

The Fire Hall: 8:00AM – 4:00PM

Public Works Administration Building: 8:00AM – 4:00PM

All locations will have a full closure from 12:00 PM -1:00 PM to allow for proper cleaning protocols and a full staff lunch break.

In order to serve our community better we ask that all visitors adhere to all provincial regulations, including wearing a face covering, utilizing hand sanitizer and keeping 6 feet apart when in the office buildings.

Staff will be available by phone or email during regular working hours to answer any inquiries that do not require an in-person visit or appointment. A full staff directory is available here. We appreciate our community’s patience and understanding during this transition.

“Since the arrival of COVID-19, residents have done an incredible job of following public health guidelines. The Town’s Emergency Management Team have been in consistent contact throughout the pandemic to ensure that our Municipality operates under proper procedures and does what is best for our community, staff and operations” said CAO Jeff Lees. “Over the past year, staff have done an amazing job at getting online services up and running, reducing the need for in person visits to municipal buildings.”

Online Options for Service

Residents continue to be encouraged to use online options for service and make an appointment where online options are not possible.

Online options regarding tax payment options are outlined here.  

Building Permits:

Recreation Program Registration:

As a reminder, the Municipal Office will be closed for the holidays, December 24, 2021 at 12 noon to January 4, 2022.  For any urgent emergencies regarding Roads or Water services please call the after-hour line: 705-527-8210.

The Town of Penetanguishene’s Emergency Management Team will continue to monitor the COVID-19 situation. Updates are provided on our website at

We encourage you to sign up to receive public notice updates through email. To register please visit our subscription portal, here.  Alternatively, updates are provided on our social media channels on Twitter and Facebook.

For more information on the state of COVID-19 in our area, please contact the Simcoe Muskoka District Health Unit at 705-721-7520 or 1-877-721-7520 or visit their website at