Sewer and Water Damage


Water Division Office

Office Hours: 8:00 am – 4:00 pmT: 705-549-2606
After Hours: 705-527-8210

Sewer backups are usually caused from a plug in a line or a line that requires maintenance work. Flooding and backups can also occur during unusually heavy rainfall levels, especially during the spring when there is also water accumulating from melting snow. There are a number of steps that you can take to help prevent weather-related sewage backups.

If you are experiencing a backup, there is a possibility that the main sanitary sewer is blocked. If this is the case, the Town of Penetanguishene will need to clear the main sewer. If the main sewer is clear, the Town of Penetanguishene representative may advise you to rod your drain. You may want to hire a plumber to do this work for you.

What to Do During Sewer and Water Backup

  1. Contact the Penetanguishene Public Works by calling 705-549-7992 and report your sewer backup.
  2. Contact a Plumber immediately to help with unplugging the drain. Click on the following link to see the Towns policy.

View the Town's Sewer Back Up Policy.

If there is any chance of electrical circuits causing a hazard, call Power Stream at 705-722-7222.

In most situations, water damage can be minimized* by promptly taking the following steps:

  1. Remove items of value that are in, or near, the source of water
  2. Roll back or remove rugs close to the source of water
  3. Use old rags or wet vacuums to eliminate excess water
  4. Fans and/or dehumidifiers can reduce dampness and speed drying
  5. If weather permits, open basement windows to circulate air - in addition to speeding the drying process this helps to prevent odours
  6. If the source of the problem is a leaking water meter:

    • Turn off the valve in front of the meter
    • Place rags or pails beneath the meter to catch the drips, or, if the valve is spraying water, wrap towels around the leaking spot

It is important that you make attempts to reduce the amount of damage to your property. Your insurance company may not be responsible for the cost of repair or replacement of property if you did not take reasonable measures to protect it.