Town of Penetanguishene Launches New iCity Online Portal to Enhance Service Accessibility

The Town of Penetanguishene is pleased to announce the launch of the new iCity Online Portal, a major milestone in advancing our Strategic Plan commitment to deliver more accessible, efficient, and user-focused municipal services. This new platform provides residents with a simple, secure, and convenient way to access their property tax and utility billing accounts anytime, anywhere. 

Through the portal, residents can: 

• Receive bills instantly by email or online notification 

• View account balances, billed amounts, and payment history 

• Check due dates and utility meter readings 

• Link all owned properties under one account 

“The introduction of the iCity Online Portal reflects our dedication to modernizing municipal services in ways that make life easier for residents,” says Jeff Lees, Chief Administrative Officer. “This initiative directly supports our Strategic Plan by improving accessibility, strengthening digital service delivery, and ensuring residents have more convenient options for interacting with the Town.” 

Sign Up for Online Billing & Enter to Win a $200 Local Gift Card 

Residents, landlords, tenants, and business owners who sign up for online billing between January and June 2026 will be automatically entered into a draw for a $200 gift card to a local Penetanguishene business.  

To get started, you can visit the Town of Penetanguishene website, under Property Taxes & Utilities – Town of Penetanguishen,e or follow the instructions included in your most recent tax bill. Please note that you will need your Roll Number or Utility Billing Account Number and your Access Code, both of which are printed on your bill(s), to create an account. Each account has its own unique Access Code. 

As part of this enhancement, residents also have access to a new Online Payment Portal, allowing payments to be made directly through iCity using: 

• Visa or MasterCard credit cards 

• Visa/MasterCard debit cards 

This online payment option is completely optional and complements all existing payment methods, including pre-authorized payments, in-person at Town Hall, through your financial institution, by cheque, by telephone, and by mail. 

Please be aware that payments made through the online portal are subject to third-party processing fees: 

• 2.5% for credit card payments 

• 1.5% for Visa/MasterCard debit payments 

The launch of the iCity Online Portal marks an important step forward in strengthening digital access, enhancing customer service, and supporting our community’s evolving needs. 

For questions or support, please contact the Finance Department at: