Property Taxes & Utilities

Manage Your Property Taxes & Utility Bills Online!

Easy • Secure • Convenient

Access your property tax and utility accounts anytime, anywhere.

With the iCity Online Portal, residents can:

  • Receive bills instantly by email or online notification – no more waiting for the mail!
  • View account balances, billed amounts, and payment history
  • Check due dates and utility meter readings
  • Manage multiple properties under one login
  • Share access codes with co-owners or tenants

Before You Get Started:

  1. You’ll need your Roll Number or Utility Account Number and Access Code, which are printed on your bill(s). Each account has its own Access Code. Accounts cannot be created without this information.
  2. Use the step-by-step instructions on how to make your account. Click our PDF Guide below. 
ICity Portal: Account Creation PDF Instructions
ICity Portal

How to Pay Your Property Taxes and Utility Bills  

The Town of Penetanguishene offers several options for paying your bill conveniently. The payment options are as follows:

 

As part of the iCity Online Portal, residents can now make payments online using:

  • Visa or MasterCard credit cards
  • Visa/MasterCard debit cards

Payments made through the online portal are subject to third-party processing fees:

  • 2.5% for credit card payments
  • 1.5% for Visa/MasterCard debit payments

These fees are charged by a third-party service provider, not the Town, and will be displayed before you submit your payment.

 

Cheques should be made payable to The Town of Penetanguishene.

Town of Penetanguishene
10 Robert Street West, P.O. Box 5009
Penetanguishene, Ontario L9M 2G2

Cheques, payable to the Town of Penetanguishene, placed in an envelope may be dropped off at Town Hall in the drop box located at the front doors. Please do not leave cash in the Drop Box. 

Payments can be made by cash, cheque, or debit in person at Town Hall located at 10 Robert Street West between 8:30 a.m. to 4:30 p.m. Monday to Friday, excluding holidays. 

Post dated cheques, payable to the Town of Penetanguishene, will be held for deposit until the date of the cheque.

Tax bills can be paid online or by telephone through financial institutions using the Tax Roll as the account # (4372-XXX-XXX XXXXX-XXXX). Search for "Penetang Taxes" as the payee. Please allow 3-5 days for the funds to reach the Town of Penetanguishene.

Present your tax bill at most banks/financial institutions to make a payment. Please allow 3-5 days for the funds to reach the Town of Penetanguishene.

The Town of Penetanguishene offers a Pre-Authorized payment plan for Tax payments. Choose one of the three options.

OPTION 1 - Installment Due Dates:  Under this option, Payments will be withdrawn from your bank account 4 times per year, on the installment due dates in February, April, July, and September. 

OPTION 2 - Monthly Payments for Current Taxes

Under this option, if your taxes are current, we will withdraw 12 monthly payments on the last business day of each month. 

OPTION 3 - Monthly Payment of Tax Arrears

Please contact the Finance Department to discuss your particular situation. The amount of monthly payment under this option must be sufficient to clear off the arrears within a reasonable amount of time.

How To Enroll in Pre Authorization Plans (PAP) 

  1. Complete the PAP Application Form. (If you own more than one property in Town, please complete a separate form for each property).
  2. Attach a VOID cheque to the application form (line of credit cheques and credit cards cannot be used).
  3. Return the application form and void cheque to the Town Hall or email it to finance@penetanguishene.ca 
  4. You may cancel your authorization at any time with 30 days' notice to the Finance Department. If you change bank accounts, please notify the Finance Department in writing 30 days in advance of the change. We will not stop payments after the 21st of the month.
PAP Application Form

Billing Cycle Dates

Tax Billing Cycle

We issue tax bills twice a year and the property tax due dates will change each year. 

Interim Tax bills are mailed the first week of January. The installment due dates are:

  • The last business day of February
  • The last business day of April

Final Tax bills are mailed the first week of July.  The installment due dates are:

  • The last business day of July
  • September 29th

Payments are due on or before the above due dates.  A penalty and an interest charge of 1.25% will be applied on any unpaid or outstanding taxes.  For electronic or bank payments, please allow 3 to 5 business days for your bank to process your payment to the Town. 

If you do not receive your Tax Bill, please call the Town office at 705-549-7453.  Failure to receive a Tax Bill does not relieve the taxpayer from the responsibility for payment of taxes and any accrued penalties or interest.

Quarterly Utility Billing Dates

  1. Period of January 1st to March 31st - Due 2nd week of May
  2. Period of April 1st to June 30th - Due 2nd week of August
  3. Period of July 1st to September 30th -  Due 2nd week of November
  4. Period of October 1st to December 31st - Due 2nd week of February

Quick Links

PDF Help Guide ICity Portal: View and/or Pay

Town of Penetanguishene

10 Robert Street West,
Penetanguishene, ON
L9M 2G2
T: 705-549-7453
F: 705-549-3743

Katie Lespérance

Tax Collector/Financial Analyst

Jennifer Rollo

Cashier/ Utility Accounting Clerk

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