Utility Billing

Summary of Water and Wastewater Billing

The Town of Penetanguishene converted from a flat rate water billing system to a metered billing system in 2005. All Residential and Multi-Residential Properties are billed on a quarterly basis, while the Large Industrial and Institutional Properties are billed monthly. The billing is made up of the following components:

1. All properties are billed for water based on the number of cubic meters consumed within the quarter.
2. To cover the cost of wastewater collection and treatment services, all properties that are connected to Municipal sewers are billed a sewer surcharge, which is a percentage charge based on the water consumption.
3. In addition, the bill consists of a flat water charge and a flat sewer charge (if the connection to the Municipal Sewer is available) regardless of any water being consumed.

Responsibility for Consumption

Owners are reminded that all water that passes through their meter is their responsibility. Be aware of leaks, underground sprinkler systems, running toilets, and open faucets. Over an extended time, the cost of wasted water can add up.

Notice to Multi-Residential Property Owners - Utility Bill Access for Tenants

The Town of Penetanguishene sends all utility bills to the property owner. It is the responsibility of the property owner to ensure that the bills are paid. Any unpaid charges will be added to the property's tax account. 

It is the responsibility of the property owner to ensure that the bills are paid. Any unpaid charges will be added to the property's tax account. 

Landlords who would like tenants to receive and manage the property’s utility bills may choose one of two methods to ensure tenants receive the quarterly utility bills:

• Landlord‑managed delivery - Landlords may create an iCity Online Portal account and link their utility billing account(s) to receive PDF bills by email. These electronic copies can then be forwarded to tenants for payment.

• Tenant‑managed access - Landlords can provide tenants with the property’s Utility Billing Access Code allowing tenants to create their own iCity Online Portal account and view quarterly utility bills directly whenever needed.

Both options ensure tenants receive accurate billing information in a timely manner and help ensure payments are made promptly.

Please Note: As the property owner, landlords are encouraged to also create an iCity Online Account in addition to providing tenants with the Access Code to create their own. Once an iCity Online Account has been created, paper copies of the quarterly utility bills will no longer be mailed.

Quick Links